We value your time and commitment to your mental well-being. The following policy outlines our terms for appointment cancellations, rescheduling, no-shows, and refunds.

Appointment Cancellations

• Clients may cancel or reschedule appointments at least 24 hours in advance without any charges.

• Cancellations made less than 24 hours before the scheduled session may be subject to a 50% cancellation fee.

• Same-day cancellations or no-shows will not be eligible for a refund.

Rescheduling Policy

• You may request to reschedule your appointment by contacting us via email or phone at least 24 hours before the session.

• One reschedule per appointment is allowed without additional charges if requested within the permitted timeframe.

No-Show Policy

• A “no-show” refers to a client missing a scheduled session without prior notice.

• No-shows are non-refundable and considered as a used session.

Refunds

• Full refunds will be issued only for cancellations made more than 24 hours in advance or in cases where the session is canceled by the therapist or clinic.

• If you are eligible for a refund, it will be processed using the original method of payment within 7 to 10 business days.

• Refund requests must be submitted in writing to support@mindracare.com with appointment details and reason for the request.

Package Sessions

• For prepaid session packages, unused sessions may be refunded upon written request, provided no session in the package has been attended.

• Once the first session is used, partial refunds for remaining sessions will be at the discretion of the clinic.

Contact for Cancellations or Refunds

Email: support@mindracare.com
Phone: +91 98464 25000